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  • hotel portales de campestre in medellin, colombia

    Booked an awful hotel via priceline! if you chek this hotel it has 2 duplicate positive reviews....which totally bumped up its rating and it ranks #1 in search for hotels in medellin! bad move because this place is a nightmare HORRIBLE. I don't recommend it. Let me start with the pros to be fair. PROS: Staff seem genuinely kind hearted. Nice part of Poblado, a little remote neighborhood that is very clean and quiet. This is an old redone house. Nice little pool, usually empty. CONS: Check in takes about 30 minutes. No taxis go here, you have to walk down the hill to get one and they... More...
  • Consider it Fraud

    I cannot begin to tell you how bad the customer service it. I used to use priceline all the time, and expected this years trip to turn out just as well. Turns out the booking site made a mistake and booked my trip for a weekend in Dec not January. So not only did they charge my card $614 in September based off of claims that such a large purchase "must be paid up front" (which never happened previous years) But also when I called to dispute it I was HUNG UP ON by the women who considered herself to be the supervisor. I will never make this mistake again. Priceline is unfortunate... More...
  • Priceline does not stand up to the big deal guarantee

    I have made a booking via name your own price on Priceline. The price I bid was $95 for a 3 star hotel in Miami, when I received the email with the hotel I checked the average rate at the hotel was $91.23 at their website and submitted the claim. They said that would not refund because of the taxes values being different from the hotel website to Priceline. I loooked at the big deal guarantee terms and per the terms the taxes and fees are not considered when requesting the claim. So I wrote again, this time to receive a message that no matter what, my booking was non cancellable and non... More...
  • today is my reservation at a hotel outside of the selected area

    Be aware, the asked hotel may not be in the selected area using Priceline I have used priceline for most of my destination hotels for 5 years!! I have never complained about any hotel even if it is not as I wished to, since, I have got what been promised to.. Now, when it comes that the chosen hotel using their bidding system is not in the selected area, I will loudly complain!! What did I do? 1st I emailed to let them know it is not in their shaded area, it is in an idustraial area!, please cancel/change my reservation. They replied with sorry, it is in that area.... More...
  • Priceline hotel review

    Using the same star rating but having it apply to different hotel categories (i.e. the same star rating will provide you different categories of hotels in the name your own price option as opposed to the published price option) is akin to a 'bait and switch' marketing ploy. I am very dissatisfied with the priceline process and will ensure that I pass on my dissatisfaction to many potential priceline customers. I spoke with customer service with no resolution - the only resolution that I would be satisfied with would be a cancellation of my reservation. More...


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