Priceline.com Complaint

Priceline.com Complaint

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Booking for Hotel duplicated - Priceline .com and Richmond Hotel


on 1/28/2017 using express service for hotel in Miami Beach Florida for overnight stay after a cruise...using their search no information was provided after card info was provided. Five minute wait...hit enter and the hotel info appeared. To my concern the hotel had terrible reviews and I chatted with Priceline on my concern...they quoted their policy..no changes..no refunds. Hours later in reviewing my emails--I discovered the duplication. I communicated with Priceline --hotel and my card company. No one offered solution. I follow thru with commitment to reservation at the hotel. Manager would not meet with me to resolve.. The hotel was as described by customer reviews. Not as advertised by Priceline.


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