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priceline.com Complaint - NEVER USE PRICELINE.COM - NEVER EVER EVER!!!
priceline.com Complaint

priceline.com Complaint



We (my family, my sister-in-law's family) planned a weekend trip to the NJ shore on 8/22/14-8/24/14. We had 10 people traveling with us. I had never used Priceline.com before, but was referred to them. I bid on 3 rooms for 2 nights at $91 per night (plus taxes) and got my bid offer accepted. When I received the email from Priceline.com telling me that, it didn't specify what bed setups were included. I called the hotel, and found out that they were reserved as 3 King beds. With 10 ppl that wouldn't work, but the hotel clerk informed me that they cannot make changes to a Priceline.com reservation. I then called Priceline back and was told that they cannot guarantee rooms to be how you want them. I said ok, I'm a first time user - and want to work with them, how can we make this unusable reservation so that it's usable? they put me on hold and called the hotel, then tried to charge me an additional $300 to make the rooms the way we needed them. I said that I could've gotten reservations directly from the hotel for much less than that - I was informed by a very rude agent that I should have made the reservation direct then. I asked for a supervisor - who was also very rude. I said I would be disputing the transaction with my Discover card, they again rudely told me that I would lose. I contacted Discover, and began the dispute. In 5 days (approximately 7/1/14) they put a temporary reversal on the charge of $643.08. About a week before the trip I contacted Discover to find out the outcome, and was told that it was still pending. So we went on our vacation. After a day at the beach with all 10 of us, we arrived at the hotel in NJ at approximately 6pm. We were then told that the reservation had been cancelled by Priceline. I was shocked since we were given no notice that it was cancelled prior to the trip. The only rooms they had available now cost me almost $1100. We paid it and salvaged our almost destroyed-by-priceline vacation.

About a week or so after returning from the trip, I received a message from Discover that they had found against me in the dispute and had re-charged my card $643.08. I called and was finally able to get the agent to see that in the pages of documentation that Priceline had provided to Discover in the dispute process, buried deep inside, was a notation that THEY (Priceline.com) had cancelled the reservation. So, Discover once again issued a temporary credit to my account for $643.08.

About a month later, i again received another email from Discover telling me that they AGAIN found in favor of Priceline.com. I again called - told them I feel like I'm living in the Twilight Zone - how can you (Discover) keep finding in THEIR favor when THEY admittedly cancelled the reservation making it impossible for me to use it? They again agreed, and again issued yet another temporary credit to my account.

Then today - once AGAIN I receive a message from Discover that they have again charged me for the reservation that Priceline made sure I COULD NOT USE. I called them, and they explained that they cannot find in my favor as they're only the payment source, not an arbiter of what is right.

I then called Priceline.com today - and was again handled somewhat rudely - going in circles. I asked them "how can you try to charge me for a service you INTENTIONALLY MADE IT IMPOSSIBLE FOR ME TO USE?". I was given no answer other than we're sorry we cannot give you the answer you desire. I informed them that I would be contacting and filing a complaint with the NYS AG's office and any other online services to complain about their

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