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Priceline.com Complaint - Ripoff! Be careful
Priceline.com Complaint

Priceline.com Complaint

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Ripoff! Be careful


Be very careful! They charged taxes and fees twice on my hotel booking. They add these additional amount before my bid is accepted and after as well. It happened twice in a week. Reporting a problem is extremely hard. Because all the staff there insisted that I'm wrong and the charges are correct. They all said like robot "there's nothing we can do". Those customer relations staff are all from the 3rd country, and repeat their policy as written - pointless to talk to them. When I asked to let me talk to the supervisor, all they said was to write a letter to the vice president! It shows how bad their customer service is. I can't believe This!


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Comments


bigtown says: (5 years ago)
 0
I can confirm Joy's frustration. I recently booked a cruise and flights for a Feb 2 nd departure. After a number of failed attempts at bidding a specific price for a hotel in Ft Lauderdale, I followed the advice of the site and expanded the search to an other area of the city. The bid was successful but the system had changed the date request to a period of time 2 weeks prior to my original request. I had missed the altered date and submitted the document. Upon realizing the inaccuracy, I immediately called Priceline back and they are refusing to change the reservation. I fully explained the fact that all prior requests were for the Feb 1 date and that Priceline itself , through a programming or other error, had altered the specific date of the reservation to Jan 11. They continue to state that they have a contract that I agreed to the specified wrong date. Very frustrating and perhaps a fraud.




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