priceline.com Complaint

priceline.com Complaint

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Worst online flight booking company - Online airline bookings


It took more than 6 weeks for Priceline to finally organise the cancellation and refund of tickets on Garuda despite Garuda telling me from day 1 that a refund would be granted. For weeks Priceline told me that Garuda were not responding to their emails. As the flight date approached I rang Garuda in Australia who gave me an email address to pass on to Priceline. This time Priceline did not use the excuse that Garuda did not respond but instead claimed that there was no attachment. Luckily Garuda had sent me a copy of the email with the attachment and I then forwarded this to Priceline. I must have rung Priceline a total of 10 times and had I not persisted and done most of the ground work I would have lost my money. To top it off, I rang today to check if they had finally processed the cancellation and refund. They tell me it has been cancelled and a refund is on the way but they refused to send an email confirming this. If I didn't ring them I wouldn't even know that the ticket has finally been cancelled. I ended up ringing them back and speaking to someone else who agreed to send an email. Not sure if it has arrived. The most terrible company ever and I will never use them again.


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