priceline.com Complaint
Reviewed by
Worst travel website ever
We reserved our hotel for 2 nights 2 days in advance. Received email confirmation immediately for our reservation. When we arrived in town and tried to check in, the hotel had no record of our reservation at all, somebody somewhere lost it. To make matters worse they told us that they were full and had no rooms available and we would need to call priceline.
Fast forward 20-30 minutes of waiting on hold with a screaming one year old outside the hotel and we just decided our trip was bust and we got back in the car and headed back home (still on the phone). After about an hour we finally got a rep on the phone who refused to give us a refund even though they lost our reservation. After some more waiting on hold while they "talked to the hotel" they come back and say they got us another room. Well it's a little to late guys we are gone, and we don't want your room you lost our first one, we're not using priceline ever again. Again refusing to refund, i asked for their supervisor. They claim they do not have supervisors at first. I rephrase it to confirm, that they do not have supervisors. Their story changes. Their supervisors don't have phones is what i'm told next. I repeat it back to them again. You do have supervisors but they do not have phones? really?. Their story changes again.... They have phones but they are not able to transfer to them. Really? Well then get one to walk their happy ass over to your cubicle and get on YOUR phone. They refused.
Worst customer service ever. I went ahead and disputed the charge with my bank and it's awaiting the claim. They will probably dispute it and i'm probably fucked. But I had to try. STAY AWAY FROM PRICELINE. If they screw up you will still not get a refund.
Fast forward 20-30 minutes of waiting on hold with a screaming one year old outside the hotel and we just decided our trip was bust and we got back in the car and headed back home (still on the phone). After about an hour we finally got a rep on the phone who refused to give us a refund even though they lost our reservation. After some more waiting on hold while they "talked to the hotel" they come back and say they got us another room. Well it's a little to late guys we are gone, and we don't want your room you lost our first one, we're not using priceline ever again. Again refusing to refund, i asked for their supervisor. They claim they do not have supervisors at first. I rephrase it to confirm, that they do not have supervisors. Their story changes. Their supervisors don't have phones is what i'm told next. I repeat it back to them again. You do have supervisors but they do not have phones? really?. Their story changes again.... They have phones but they are not able to transfer to them. Really? Well then get one to walk their happy ass over to your cubicle and get on YOUR phone. They refused.
Worst customer service ever. I went ahead and disputed the charge with my bank and it's awaiting the claim. They will probably dispute it and i'm probably fucked. But I had to try. STAY AWAY FROM PRICELINE. If they screw up you will still not get a refund.
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More priceline.com reviews
- i purchased a ticket from...
- On the day of the reservation...
- no refunds, no exceptions
- Booking on Priceline.com
- Scamers
- Hotel fee not fully disclosed; customer service doesn't care
- "Name Your Own Price" - deceitful practice
- Priceline Sold my Personal Information
- Priceline
- Name your price - but they charge you more
- PRICELINE = RIP-OFF
- Priceline
- BEWARE they will charge twice!
- Priceline
- priceline ripoff
- No Bargain
More
Similar reviews
- One travel
- Best service
- worst online travel agent
- Expedia worst travel website & worst customer service ever.
- Cheap Flight Tickets
- Worst Website and Customer service ever
- Globester - THE WORST TRAVEL CONSOLIDATOR
- Website scam
- CheapOair.com: The Worst Online Ticket Experience
- 110% price guarantee is a fraud
- Amtrak travel
- Cheapoair
- BEWARE WORST TRAVEL SITE BEWARE
- Worst Website Deign in the History of the Internet
- Best Deals
- booked wrong dates
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"I love going out and telling people that are rude to me that I am going to write a review about them on MeasuredUp and then watch them try and be nicer so i will write a good review." Patty Q.
MeasuredUp Success Stories
Activity
Details
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live