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priceline.com Complaint - deceiving company? - Name for your own price & customer service
priceline.com Complaint

priceline.com Complaint


deceiving company? - Name for your own price & customer service

Bidding a hotel on Priceline.com was the worse experience for me. I bid a hotel around las vegas area, and before I placed a bid, I did the research first.I searched for what 4 star hotels they have and what price range, since you will not want to make an offer which is higher than the original price. Otherwise, what's the point to bid? will you want to pay more than the original price?I made an offered for $140, which was about the half price of the 4 star hotel around the strip.But turned out it gave me a lower level hotel "green valeey ranch" which was not never shown in their hotel list and even not searchable in the entire website.

I checked the price for "green valley ranch" in Orbitz. it only cost 90 dollars a night.Was it deceiving?If you try to bid 1 out of 10 apples which original cost 200~500, and you make an offer 150.Can you accept that they give you an 100 dollars orange instead? We called the customer survice many times, but they kept shifting off their responsibility.They kept saying that they don't have the "option" to cancel the reservation. they kept saying that they don't have the "option" to let us talk to the supervisor. One of them even hang up on us. What a company.

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luann says: (8 years ago)
Wow wish I had found this site before I purchased plane hotel and parking reservations...It seemed the only thing right was the airline ticket . I ended up having to cancel and re reserve another hotel room because they originally found me a hotel an hour away from my destination...to see my daughter graduate from bootcamp Parris Island S.C. but what I really got ripped off on was I purchased a long term parking space at SFO with price line.. even printed up the voucher to give to the parking attendant. And when I came back home and tried to leave the long term parking terminal they would not accept the voucher I ended up paying another $56. I called price line immediatly and tried to speak to a supervisor the first call it wasn't possible. Then when I called back again it was almost as difficult but eventually they let me speak to a "so called supervisor" who informed me that they would look into the situation and email me back a responce...well that was over 2 weeks ago. so I called back a couple of days ago again and they told me to wait another week..So I'm still waiting. But something tells me from what I've been reading on these post is they are very unco-operative. With all the complaints and shady practices I wonder why these guys haven't ended up in court yet. Love William Shatner...but hate Priceline

aaAnonymous says: (8 years ago)
Actually, you're the one who is wrong. The hotels that they offer in the bidding section are not necessarily the same ones as are on the other list.

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