Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
priceline.com Support Ticket - Norwalk, Connecticut - Nameless bidding includes hotels with Unreasonable 'Additional Fees'

priceline.com Support Ticket - Norwalk, Connecticut

Nameless bidding includes hotels with Unreasonable 'Additional Fees'

Created By: UnsatisfiedUser's Picture UnsatisfiedUser Last Reply: UnsatisfiedUser's Picture UnsatisfiedUser
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

PRICELINE HAS RESORTS THAT OVERCHARGE!

I booked a 3.5 star resort for a 2-day stay as part of NameYourPrice, and got a OMNI RESORT at Orlando that charges $20/ a day as 'resort fee' and $14/day for parking.

When I requested PRICELINE to change my booking, saying the extra fee is ridiculous, given that I was paying $80/night to stay, they wouldnt. The CustomerCare associate (Ken with employee id 5260234) wouldnt transfer me to a supervisor, and said he would if he could just 'in order to get away from this call'. All this, when I was being very polite and courteous with them. He admitted that 'he would be upset if he were in my shoes too'.

With this deal, over a 2-night stay, I am expected to pay as additional $70 as 'additional fees', when my request was for a 3+ star hotel. This is more than 50% of my per-day charge.

In a nameless bidding, Priceline should not include resorts that have such exhorbitant fees. How can you justify asking users to bid blindly, on faith, and accept a resort that takes over 50% as 'additional fee' ? Your own CustomerCare said they would have been upset if they were in my situation too.

Priceline should have hotels and resorts that have reasonable 'additional fees'. When we bid, we go on faith. Unfortunately, with this experience, I feel my expectations were not met.

The resort has a package for 2-nights with free breakfast for kids, at $92/night. With the faith-based bidding, I am having to shell down $115/day + tax; when my initial expectation was led to be $80/night + tax.

Considering this, I would request that $70 be credited back to my account.


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More priceline.com Reviews and Complaints More priceline.com reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More priceline.com reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team