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priceline.com Support Ticket - Priceline

priceline.com Support Ticket


Created By: Damian22's Picture Damian22 Last Reply: Damian22's Picture Damian22
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: N/A Replies: 0

Reserved a two day Hertz car rental with CD insurance through priceline. Arrived at the Hertz counter, was quoted a much higher rate, $174.00, and was told that the CD Insurance was invalid at Hertz. If the insurance is not accepted than why was I charged $21.98 for it and mislead to believe that I was gettting a good deal with pricelines cut-rate insurance. I followed the all the recommendations to the letter, no additional drivers, no add-ons, I'm well over 25, etc. The $101.00 I spent was a waste. When I contacted Customer Service regarding a refund, the agent was giggly and catty not very serious, just reading off of a script. That was the most upsetting part of all. I was shocked when I was not offered any sort of compensation and told that I would receive an email in the future. I'm not holding my breath. I was not willing to spend nearly $300.00 for a two day car rental in south Florida, the land of the inexpensive car rentals. I am even wondering if this lac of insurance coverage is even legal.


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