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Priceline.com Support Ticket - Priceline does not stand up to the big deal guarantee

Priceline.com Support Ticket

Priceline does not stand up to the big deal guarantee

Created By: ranerio's Picture ranerio Last Reply: ranerio's Picture ranerio
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

I have made a booking via name your own price on Priceline. The price I bid was $95 for a 3 star hotel in Miami, when I received the email with the hotel I checked the average rate at the hotel was $91.23 at their website and submitted the claim. They said that would not refund because of the taxes values being different from the hotel website to Priceline. I loooked at the big deal guarantee terms and per the terms the taxes and fees are not considered when requesting the claim. So I wrote again, this time to receive a message that no matter what, my booking was non cancellable and non refundable, and no mention of the big deal guarantee.


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